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Get help for 11–18 year olds

Advice and information for young people aged 11-18 on where to go for help .

Thrive Online

Free resources for parents, carers, and educators, alongside brand new modules on the Childnet Digital Leaders Programme.

Laptop setup on desk

Video calls

Video calling allows us to speak to our friends and family, and see their faces

What do I need to know before setting up an account?

There are a few things to consider before getting an account.

What are the risks of having an account?

One main risk is that it is very easy to accidentally share your personal information online.

How do I make sure I have the right privacy settings to protect my personal information?

Make sure that your account is set to private and that you only accept people you know and trust, and have already met face-to-face offline, as friends or followers.

How can I keep my account secure?

Make sure you have a strong password and don’t share it with anyone else.

Now that app or site has all my details and data, what will they do with them?

Apps and sites should keep this information safe and secure which means they shouldn’t share it with anybody else.

What if I change my mind about an account?

Every account is different but there is usually a way you can deactivate or delete your account if you want to take a break or leave completely.

Everyone’s downloading this new app that I don’t like the look of/ is for an older age group. What should I do?

It can be hard when people around you are all doing the same thing and you don’t want to.