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Help & advice

Helpful information and guidance on a range of key online safety topics

Mother and son on an app together

Apps

Apps are small, specialised software programmes which can be downloaded to a mobile device to carry out a particular function

Know which sites/services use webcams

Sites, services and apps may ask for permission to use a webcam.

You can always say no

People may use video chat to convince a young person to take part in a dangerous dare, to appear naked on camera or perform sexually suggestive acts.

Girl on tablet

Downloading

In depth information and key advice on downloading for parents and carers.

Identity Theft

Action Fraud: “Identity theft is when your personal details are stolen and identity fraud is when those details are used to commit fraud.”

Pop Ups & Adverts

Cambridge English Dictionary: A new window that opens quickly on a computer screen in front of what you are working on.

Tips for avoiding premium rate service charges

Encourage your child to ‘think before they click’. Do they know exactly what they are clicking on? Do they know what the terms and conditions say and what that means in practice? Talk with your children about what a premium rate service is, and how it could affect them. Make sure your child knows to […]

Tips for avoiding in-app charges

Encourage your child to ‘think before they click’. Do they know exactly what they are clicking on? Do they know what the terms and conditions say and what this means in practice? Talk with your children about what in-app purchases are and that buying virtual items or currency can actually cost real money. Make sure […]

How do I know if an app is age appropriate for my child?

Apps can be downloaded in an app store either on the smartphone device or online.

How do I report an app?

If you need to report an inappropriate app (it may be a scam app, or contain illegal or inappropriate content), please use the following links:

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